FAQs

As soon as your package ships, you’ll receive an email with a tracking number and a link to the carrier’s website. Log in to your Lissher account to monitor your order status. If you don’t see the email within 24 hours, please check your spam folder or contact us at service@lissher.com – we’re happy to help!

Once you place your order successfully, you will receive a unique order number.

There are ways to find your order number :

• Check your email inbox or spam for the order confirmation.
• Create a Lissher account using the email address you provided at purchase. Find your order number under your order history.
• Still can’t find your order number? Let us help - contact us: service@lissher.com.

We understand plans can change – let’s try to work this out together! Please email service@lissher.com as soon as possible.

If your order hasn’t shipped yet, we’ll do everything we can to adjust it. Sadly, once dispatched, modifications may no longer be possible.

First, double-check your shipping address on your ordering information. Second, check the area where the carrier would have left it. Third, check for a notice of attempted delivery on your tracking link. Or you can call the carrier with your tracking information. Give it a little more time. Some shipping carriers may scan items as delivered prior to arrival. Thanks for your patience.

Once your item is shipped, Lissher is not liable for lost or stolen package. Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Your order will be processed within 2-4 business days before shipping. In rare cases, tracking information may not update or show "Delivered" prematurely. If this occurs, please contact us for assistance.

Typically, the majority of available products are shipped from the US, arriving within 3-7 business days.

However, some items are shipped directly from our other factories, which may take 10-15 business days for delivery. Through partnerships with leading manufacturers and distributors worldwide, we guarantee swift delivery of top-quality products that meet the highest standards.

Normally we will only ship to the address where the order was originally placed. But there is always a small window to correct an inaccurate shipping address. Let’s connect as soon as possible if you need to update the shipping address-- contact us service@lissher.com.